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Return And Warranty Policy
With customer satisfaction being a high priority at Southern Tactical, we urge you to read the following information. By placing an order with Southern Tactical, you agree to our Return Terms. Please feel free to contact us with any questions you may have prior to making your firearms purchase.
- Returns are accepted on items up to 10 days after delivery has been made. Any returned items must be unfired or unused and in the exact condition in which it was shipped to you or your dealer. This includes boxes and accessories.
- Returns must first be authorized by Southern Tactical. Any firearm return must be securely boxed and must include a photo copy of the front and rear of your driver’s license. Any gun that is sent back without the Photo ID will be turned over to the ATF!!
- All returns may be subject to a 20% restocking fee.
- Any shipping, auction fees or transfer fees are nonrefundable. We cannot refund your money until the item has arrived at our facility or the original manufacturer.
- Any item issues or shipment shortages must be reported to our office in 5 days of delivery. Please email this info so we have written documentation with a time & date stamp. We will work with you to resolve the issue. We will not accept ANY return request beyond this time frame so please contact us in the 5 days and we will be glad to assist you.
- Any items returned that do not in fact have the problem that was reported will be subject to a 20% restocking fee. We cannot refund your money until the item has arrived at our facility and the issues have been verified. If there is an authorized return you will be emailed return shipping instructions.
- Please READ & FOLLOW the instructions to ensure a smooth return & refund. We are not responsible for customers that do not follow the directions and you will be charged.
- We do not accept returns on ammunition for safety and liability reasons. Please make sure you are buying the correct ammunition for your firearm before placing the order.
- All warranties are covered by Southern Tactical; we will be glad to assist in helping with a warranty issue.
If you have a problem, please email: sales@southerntactical.com
All return inquires must be done via email so we can have a written history of the
request etc.
- There is no warranty on used guns unless otherwise specified before purchase.
- New firearms are covered by the manufacturer’s warranty and should be returned directly to the manufacturer for repair. Please feel free to contact our office so we can be aware of the problem and help you with the correct contact info for the manufacturer etc. We will not accept warranty related items back to us unless specified. We will be happy to be of any assistance possible with your warranty claim. You may not repair an item covered under warranty and ask Southern Tactical to cover unauthorized repairs.
- We are not responsible for the manufacturer’s warranty if the company closes or is purchased by another firm.
- Any modifications made to any item or firearm may void the factory warranty.
- Any guns converted to a NFA SBR (Short Barreled Rifle) will void the warranty.
- Any guns excessively used with a NFA Full Auto sear pack may void warranty.
***End of Warranty Policy***