PAYMENT OPTIONS
Question: What credit cards do you accept?
Answer: We accept Visa, Master Card, Discover and American Express.
Question: Do you charge a fee for credit Cards?
Answer: No, we don’t charge any credit card fees on purchases!
ORDER STATUS
Question: How do I create a purchase?
Answer: All Orders are placed through our website at www.southerntactical.com. Please read over the "How to Buy" section for more details on how to make a purchase.
Question: Do you offer layaway plans?
Answer: We do not offer layaway plans.
Question: How do I check my order status?
Answer: You can check your order status by logging into your account and selecting the Check Order Status at the top of the home page.
Question: Can I update, add or change items on my order after it is placed?
Answer: We do not offer changes, modifications, or additions to orders once they are placed.
Question: How can I cancel an order?
Answer: Please send a detailed email to
Question: How can I tell when an item will be back in stock?
Answer: The availability and supply of these types of items are very unpredictable, and we don't have definitive dates for restock. You can also email
Question: Can I pre-order an out-of-stock item?
Answer: Unless otherwise stated in the product description, we do not offer pre-orders for any of our products that aren’t in stock.
Question: Did my dealer send in their FFL?
Answer: We will send you a verification email when the FFL has arrived. You can also check with your FFL to see if they have sent us their FFL license.
Question: I purchased an item that is not legal in my state, and it was sent to my dealer. Why?
Answer: It is the customer’s responsibility to verify with their dealer that the item(s) are legal, and the dealer will handle the transfer BEFORE placing the order with Southern Tactical. Laws can vary in states and jurisdictions, and we do not know all laws in 50 plus states. If you have a question, please ask BEFORE placing the order. Please also verify that you are of age to purchase a firearm from us.
SHIPPING
Question: What firearms are legal in my state?
Answer: For the latest information on legality, always check with your local FFL dealer first. Also, some dealers may not be comfortable with certain firearms so always check with a local dealer. You must be 18-21 years of age or older in some states to purchase a firearm. It is your responsibility to know your local laws.
Question: What magazines are legal in my state or locality?
Answer: For the latest information on legality, always check with your local FFL dealer first, or click on our HOW TO BUY section and scroll down and read the FIREARMS SHIPMENT portion.
Question: I have accessories as part of a firearms order, can I send them to another location than my FFL?
Answer: We do not offer split shipments.
Question: Will you switch out high-capacity magazines for customers in restrictive states?
Answer: No, we will not swap out or substitute magazines for restricted states.
Question: I received a shipping notification; how do I check the shipping status?
Answer: As part of the shipping notification, you will receive a Fed-Ex or USPS email with a tracking number. Take the tracking number, go to FedEx.com or usps.com, select tracking, and place that tracking number in the space provided.
Question: What are shipping costs on items?
Answer: Regular Rifles and shotguns are $35.00. If you purchase multiple firearms on the same order, we will ship for one Flat rate of $50.00.
- Regular Rifles to Alaska or Hawaii: $75.00 per firearm via USPS only.
- Handguns, Magazines & Accessories: USPS, $12.50 for USPS small boxes, for USPS medium boxes $21.00 and for USPS large boxes $25.00, which can vary depending on buyer’s shipping location and/or size of USPS box needed.
- Oversized rifles or other items: Price will vary depending on the box size needed, carrier and location of buyer. You will be notified if this process is necessary, as well as the total cost of shipping.
- Ammunition ships Fed-Ex Ground and rates vary, which will be listed in the item description.
Question: How can I tell if my order shipped?
Answer: You will receive a shipping notification with your Fed-Ex or USPS tracking information when it leaves our warehouse.
Question: Can I change the FFL dealer after I have already assigned one to the order?
Answer: Once an FFL dealer is assigned to your order it is very hard to change. We may not be able to change if the paperwork has already been processed and ALL change requests must be submitted via email no exceptions.
Question: Can I change FFL dealers once my order has shipped?
Answer: No, once an order has shipped, it cannot be changed. If you need to change FFLs after shipment has taken place, it’s up to you to pay for shipping to the new FFL.
Question: Fed-Ex or USPS has attempted deliveries, but I was not home; can I lift the signature requirements?
Answer: We cannot lift the signature requirements on a delivery. NO EXCEPTIONS!
FFL QUESTIONS
Question: I skipped FFL at checkout, how can I add the FFL to my order?
Answer: You can email us with your order number and the name and address of your dealer. We will manually associate the FFL with your order. You may have to contact your dealer and have them fax or email a copy of their FFL along with your name and order number to us.
Question: How do I know if you received my dealer’s FFL?
Answer: When we receive your dealer’s FFL with your order number and name, you will be notified when we ship your item via email with a tracking number from Fed-Ex or USPS.
Question: My dealer requires your FFL before he will send their FFL.
Answer: We do not send our FFLs to individuals. We will send a copy of our FFL to the FFL dealer chosen at checkout, to which the buyer’s FFL should send us a copy of theirs as well, which is a standard practice in firearm transactions.
Question: My dealers FFL Failed EZ Check. What do I do?
Answer: If you receive an email that your FFL dealer failed EZ Check, you will need to contact them and have them send us an up to date and valid FFL or choose a new dealer and have them email us their FFL with your name and order number. Dealer FFL's can fail EZ Check for many reasons including being expired.
DEALER QUESTIONS
Question: Do you offer dealer pricing?
Answer: We do offer dealer pricing! Contact us for more information!
NRA Condition Ratings for Used Firearms
As defined by the National Rifle Association:
FACTORY NEW- all original parts; 100% original finish; in perfect condition in every respect, inside and out.
EXCELLENT- all original parts; over 80% original finish; sharp lettering, numerals and design on metal and wood; unmarred wood; fine bore.
VERY GOOD- all original parts; none to 30% original finish; original metal surfaces smooth with all edges sharp; clear lettering, numerals and design on metal; wood slightly scratched or bruised; bore disregarded for collectors’ firearms.
GOOD- some minor replacement parts; metal smoothly rusted or lightly pitted in places, cleaned or re-blued; principal lettering, numerals and design on metal legible; wood refinished, scratched, bruised or minor cracks repaired; in good working order.
FAIR- some major parts replaced; minor replacement parts may be required; metal rusted, may be lightly pitted all over, vigorously cleaned or re-blued; rounded edges of metal and wood; principal lettering, numerals and design on metal partly obliterated; wood scratched, bruised, cracked or repaired where broken; in fair working order or can be easily repaired and placed in working order.
POOR- major and minor parts replaced; major replacement parts required, and extensive restoration needed; metal deeply pitted; principal lettering, numerals and design obliterated; wood badly scratched, bruised, cracked or broken; mechanically inoperative; generally undesirable as a collector’s firearm.
NOTE: Due to our high volume of phone calls, e-mail is our best and quickest form of communication. Please e-mail
